Help & contact

Sell on The Part Market

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Customer support and enquiries

Where is my package?

You can check the progress of your order by navigating to My Account > Order Tracking in the top utility navigation of each page. If you checked out as a guest, use the Track Order button from the homepage menu and enter the unique order number provided in your confirmation email. Still having trouble? Reach out to us and we can help.

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I cant find my confirmation email :(

We understand those emails can be hard to find! Have you checked your Junk mail? If you've checked and still can't find it, no worries. Send us a message and we can help figure out what happened.

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I'm not sure this is the right part for my car. Can I get some help?

We work directly with manufacturers and vendors and connect to their databases, so we can assure you that the part will fit when you enter your car's VIN. Our platform includes a feature that allows you to check whether a particular part fits your car. If you are still unsure, you can reach out to the vendor of the part to confirm. We are also here to help!

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Can I talk to the supplier directly?

Yes, of course. As a marketplace, we help you connect and purchase automotive parts through our suppliers. You can chat with the supplier through our portal. If you have specific questions about a part, they can help you. You can find the vendor's contact information on the product detail page. Alternatively, send us a message and we can direct your inquiry.

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What is a core charge?

A core charge is a refundable fee charged on certain parts, common across all automotive brands. The core charge you pay when buying a part will be refunded when you send back the old part you're replacing. For example, if you buy a turbocharger for $1,000 with a $400 core charge, you will pay $1,400 upfront. When you return the old turbo, you'll be credited the $400 core charge, making your net payment $1,000. This system incentivizes returning old parts, which helps manufacturers remanufacture and sell them again, offering you a less expensive alternative to new parts.

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How do I return my core?

Returning your core is beneficial for both you and the environment. If your item has a core charge, you can ship it back to the vendor using any carrier at your expense. First, you need to 'Return a core' via your Returns page under My Account. Once the core is received, you will be refunded the core charge.

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What payment terms & methods does The Part Market Accept?

We offer credit card for secure and fast transactions, processed through our trusted partner, Stripe. Payment is required at the time of purchase.

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Do you charge sales tax?

Yes, we are required by law to charge sales tax, and rates vary depending on the state you live in.

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How do I know if the item is in stock?

We connect electronically to our vendors via their management systems, maintaining a live record of their stock. Information about stock availability is on the product detail page. Items marked as "In Stock" are usually physically in the supplier's facility. Note that not all products marked "Available" are physically in-stock; only "In Stock" products are physically at their facility.

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What is your return policy?

Each vendor has their own return policy, which can be found on their profile page. Generally, items need to be unused, unopened, and in their original packaging. If you used the part and found it doesn't fit, and you confirmed your vehicle during checkout, you're covered under our "The Part Fits" assurance policy, guaranteeing a full refund. For more details, read our comprehensive Return Policy.

Returning a part is easy with our fully automated online return system. Just follow the simple directions detailed above.

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How do I return an item?

We have a fully automated online return system. You can follow the steps on our Return an item page

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I ordered from The Part Market, why does the return address list another company?

The Part Market is a marketplace that operates like a broker. This means you don’t buy directly from us but through us from the vendor. We connect you to vendors nationwide to promptly serve your needs. Therefore, you will receive the part and the return details from the vendor you purchased from.

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Do your parts have warranty?

All parts available on The Part Market are covered by the standard manufacturer warranty. Each product has corresponding manufacturer warranty information listed on the product page.

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Does The Part Market cover labor or repair expenses on replacement items?

The Part Market does not cover any type of labor or repair expenses.

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Does The Part Market pay for return shipping?

The Part Market does not cover return shipping. Vendors in our marketplace have agreements with courier services for these services. Please check before purchase if the vendor offers return shipping agreements. This information can be found on the product detail page. If you are returning a part because it doesn’t fit, shipping is covered under our "The Part Fits" assurance policy.

If an error was made, please contact us and we would be happy to assist.

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Do your vendors ship on the weekend?

Most vendors in the USA are open one day during the weekend. Depending on the vendor's courier, there is a possibility that orders may be distributed over the weekend. Orders placed late on Saturday or on Sunday will typically be processed on Monday (or the next business day if Monday is a public holiday). For specific details about a vendor's shipping schedule, you can contact the vendor directly.

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