How to return

How do I return an item?

We have a fully automated online return system. You can follow the steps below.

1. 

   Log into your account

   Log into your account and click on Returns under your Account in the top left side.

2. 

   Select what part you’re returning

   Select whether you wish to return a new part or return a core part. There is a slightly different process for both.

3. 

   Fill in the form

   Fill in the return request form attached to the order.

4. 

   Pack the item safely

   Pack the item safely and securely; the original packaging is best. Follow the instructions provided.

5. 

   Ship the item

   Take the item listed in the instructions to your packing station or arrange a pick up.

What is your return policy?

Each vendor has their own return policy, which can be found on their profile page. Generally, items need to be unused, unopened, and in their original packaging. If you used the part and found it doesn't fit, and you confirmed your vehicle during checkout, you're covered under our "The Part Fits" assurance policy, guaranteeing a full refund. For more details, read our comprehensive Return Policy.

Returning a part is easy with our fully automated online return system. Just follow the simple directions detailed above.

Still got questions?
Live chat | Email (response within 24 hours)

I ordered from The Part Market, why does the return address list another company?

The Part Market is a marketplace that operates like a broker. This means you don’t buy directly from us but through us from the vendor. We connect you to vendors nationwide to promptly serve your needs. Therefore, you will receive the part and the return details from the vendor you purchased from.

Still got questions?
Live chat | Email (response within 24 hours)

Does The Part Market pay for return shipping?

The Part Market does not pay for return shipping. The vendors that we have on our marketplace have agreements with courier services that can provide these services. Please check before purchase if the vendor you wish to purchase from has a return shipping agreement. You can find that information on the product detail page. If you are returning a part because it doesn’t fit, shipping is covered under 'The Part Fits' assurance policy.

Still got questions?
Live chat | Email (response within 24 hours)