How to return

How do I return an item?

We have a fully automated online return system. You can follow the steps below.

1. 

   Log into your account

   Log into your account and click on Returns under your Account in the top left side.

2. 

   Select what part you’re returning

   Select whether you wish to return a new part or return a core part. There is a slightly different process for both.

3. 

   Fill in the form

   Fill in the return request form attached to the order.

4. 

   Pack the item safely

   Pack the item safely and securely; the original packaging is best. Follow the instructions provided.

5. 

   Ship the item

   Take the item listed in the instructions to your packing station or arrange a pick up.

What is your return policy?

Each vendor has their own return policy, which you can find on their profile page. Generally, items need to be unused, unopened and in their original packaging.

If a part doesn’t fit your vehicle, what happens depends on the fitment label it had when you bought it:

• Fits your vehicle: if you confirmed your vehicle before checkout, you’re covered by The Part Fits Program. You get a full refund and a prepaid return label, even if you’ve already tried to fit the part. Request the return within 30 days of receiving it, using the “Doesn’t fit my vehicle” reason.
• Doesn’t fit your vehicle, Universal or No fitment data available: these parts aren’t covered by The Part Fits Program. The vendor’s standard return policy applies, so request the return within 14 days, with the item unused and in its original packaging.

For full details, read our Return Policy.

Returning a part is easy with our fully automated online return system. Just follow the directions above.

Still got questions?
Email (response within 24 hours)

I ordered from The Part Market, why does the return address list another company?

The Part Market is a marketplace that works like a broker. You don’t buy directly from us, you buy through us from the vendor. We connect you with vendors nationwide to serve your needs quickly, so the part ships from, and returns go to, the vendor you bought from.

Still got questions?
Email (response within 24 hours)

Does The Part Market pay for return shipping?

Only for returns covered by The Part Fits Program. That means a part marked Fits your vehicle that doesn’t fit, where you confirmed your vehicle before checkout. In that case, we send you a prepaid return label.

For all other returns, return shipping is your responsibility. This includes parts marked Doesn’t fit your vehicle, Universal or No fitment data available. Some vendors have agreements with courier services that can help, so check the product page before you buy to see if the vendor offers a return shipping agreement.

Still got questions?
Email (response within 24 hours)