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Returns Policy
Seller return policy
Many items on The Part Market are fulfilled and shipped by individual sellers. For those items, your return goes to the seller, not to The Part Market. Before buying, review the seller’s return policy in the Returns and Refunds Policy section of their profile page.
When returning an item, include the correct and complete item, ideally in its original box. A refund is issued only when the correct item is returned.
Incorrect returns: To protect our sellers and customers, The Part Market disposes of items sent to us by mistake. If you accidentally sent an item to The Part Market, contact Customer Service right away. We can’t guarantee we’ll be able to retrieve and return it, and no compensation is provided for items disposed of this way.
Items Purchased by Mistake
If you bought an item by mistake, request a return through the platform within 14 days of receiving it. The item must be returned in its original condition to receive a full refund.
This also applies to parts that don’t fit your vehicle but weren’t marked Fits your vehicle when you bought them. That includes parts marked Doesn’t fit your vehicle, Universal or No fitment data available.
Parts marked Fits your vehicle that turn out not to fit are handled separately under The Part Fits Program below and have a 30-day window.
Fitment Labels
Once you add your vehicle, every product page shows one of four labels:
- ✅ Fits your vehicle: manufacturer fitment data confirms the part fits your vehicle. Covered by The Part Fits Program.
- ❌ Doesn’t fit your vehicle: the fitment data shows the part isn’t right for your vehicle.
- ???? Universal: the part isn’t vehicle-specific.
- ❔ No fitment data available: we don’t have manufacturer fitment data for this part yet. Check with the manufacturer or vendor before ordering.
Only parts marked Fits your vehicle are covered by The Part Fits Program.
The Part Fits Program
To be covered, you need to do both of these:
- confirm your vehicle by VIN, license plate or manual selection before checkout and payment, and
- buy a part marked Fits your vehicle for that vehicle.
If you don’t confirm your vehicle, or the part had any other label, you are not covered under The Part Fits Program and are responsible for the return shipping cost.
Confirm Your Vehicle Before Checkout
To be covered, confirm your vehicle by VIN or by selecting it manually before checkout and payment. If you don’t confirm your vehicle, you are not covered under The Part Fits Program and are responsible for the return shipping cost.
Requesting a Return
If a part marked Fits your vehicle doesn’t fit, open a return request using the “Doesn’t fit my vehicle” reason within 30 days of receiving it.
Return Label
Once the seller confirms the return, we’ll send you a prepaid return label at no charge to the seller.
Exceptions
Shipping location: The Part Market ships within the United States only. The Part Fits Program covers returns for items shipped to US addresses.
Oversized and freight items: Return shipping is not covered for oversized or freight items. An item is considered oversized or freight if:
- it was shipped by a domestic freight carrier because of its size,
- the package weighs more than 70 lbs, or
- the package measures more than 108 inches (and up to 130 inches) in combined length and girth.
Parts without confirmed fitment: Parts marked Doesn’t fit your vehicle, Universal or No fitment data available are not eligible for The Part Fits Program. The seller’s standard return policy and the 14-day window above still apply.
Returns Without a Prepaid Label
If a return isn’t eligible for a prepaid label, you’re responsible for returning the item at your own expense. All approved returns must be sent to the seller using a trackable shipping service. If a package doesn’t arrive and no tracking number was provided, or if the shipment is refused, we may not be able to issue a refund.
Customized Products
For products with custom configurations or personalization:
- Notify the seller: Contact the seller within 30 days of receiving the item to request a return.
- Seller discretion: Because these items are made to your specifications, the seller doesn’t have to accept returns or exchanges unless the item arrived damaged or defective, or is significantly different from what you ordered.
- Seller error: If the configuration, inscription, or design is wrong because of a seller mistake, you’re entitled to request a return.
Return Requirements
Return all product packaging (such as boxes) and any applicable certificates of authenticity, grading, or appraisal with the item. Items missing applicable tags can’t be returned.
