Money back guarantee

At The Part Market, we strive to provide a seamless and secure shopping experience for our buyers. Our Money Back Guarantee is designed to ensure that buyers can shop with confidence, knowing they are protected in the event of certain issues. Please review the following conditions to understand the eligibility criteria and procedures associated with our Money Back Guarantee.

Eligibility Criteria

To be eligible for the The Part Market Money Back Guarantee, buyers must adhere to the following conditions:

1. Complete and pay for the purchase on the The Part Market portal.
2. Ensure that the entire payment process occurs within the The Part Market portal. Transactions involving payments outside of the The Part Market portal are not covered by the Money Back Guarantee.

Item Delivery and Refund

1. Sellers are required to deliver the item to the address specified in the Order details.
2. If the item fails to arrive at the provided address or is not available for collection, the buyer must report non-delivery within the period from the day of expected delivery to 30 days after the expected delivery date.
3. Sellers must respond within 3 days of the report date, providing tracking information, delivery updates, or a refund.
4. The buyer is entitled to a full refund, including original shipping costs, from the seller.

Non-Coverage Instances

Buyers are not covered under the Money Back Guarantee in the following situations:

1. Items collected by a third party on behalf of the buyer.
2. Buyer-arranged alternative shipping methods
3. Providing an invalid or incorrect address at checkout.
4. Failure to collect the item within the specified timeframe after being notified of its availability for collection.

Parts That Don’t Fit Your Vehicle

1. A part that matches its listing but doesn’t fit your vehicle is not a mismatched item.
2. If the part was marked Fits your vehicle and you confirmed your vehicle before checkout, it’s covered by The Part Fits Program: request a return within 30 days using the “Doesn’t fit my vehicle” reason for a full refund and a prepaid return label.
3. Parts marked Doesn’t fit your vehicle, Universal or No fitment data available aren’t covered by The Part Fits Program. Returns for these follow the seller’s return policy and the Return Policy.

Mismatched Items, Damage, or Faulty Products

1. Buyers reporting mismatched items, damage, or faults must do so within 30 days of receiving the item or within the seller's stated returns window.
2. Sellers must deliver items as described in the listing (correct part number, brand, condition and quantity). Buyers are entitled to a refund for items that don’t match the listing, or that arrive damaged or faulty.
3. Buyers and sellers may agree to alternative solutions, such as partial refunds or replacements.

Returns for Any Reason

1. If the listing specifies returns, buyers can return items for any reason within the seller's return policy.
2. Sellers must honor the returns terms stated in their listing, and original shipping costs may be excluded from the refund.
3. Failure to meet return requirements may result in a partial or no refund.

Return Process

1. Buyers must request a return within the seller’s return window: 14 days for items purchased by mistake, or 30 days for returns covered by The Part Fits Program and for damaged, faulty or mismatched items.
2. Sellers must respond to the return request, offer a solution, and honor their stated return policy.
3. The seller's return address should be up to date.
4. Buyers must return items in the same condition received.
5. Unless otherwise agreed, the buyer is responsible for return shipping.

Buyer's Change of Mind

1. Returns due to a change of mind are subject to the seller's return policy.
2. Returns should use tracked shipping for validation.
3. A successful return requires a "delivered" or "attempted delivery" status, the date of delivery or attempted delivery, and a recipient's address matching the specified return address.

By following these guidelines, both buyers and sellers contribute to a fair and secure marketplace at The Part Market. If you have any questions or concerns, please contact our customer support for assistance.